managed service
Technical Support
yks will provide general maintenance and support of LIBRA including:
- fault recording, diagnostic analysis and fixes
- support on enhancement to the core software
- provision of service desk support for the agreed support hours
- provision of second and third line support
- Hardware
- Software
- Operations
- Technical support
- Network management
- Service level management with each client
- Help desk
- Software control and distribution
- Change Management and Configuration Management