managed service
Software
yks will provide as part of the managed service:
- Software required to support the functionality and interfaces to client retained systems and third party gateways.
- Systems software components at the yks datacentre and on the client sited ‘managed servers’.
The yks system runs on the client desktop in a windows environment. yks will advise on the client provision of standard desk top software requirements.
- Hardware
- Software
- Operations
- Technical support
- Network management
- Service level management with each client
- Help desk
- Software control and distribution
- Change Management and Configuration Management