managed service
Operations
yks will provide as part of the managed service the following operations:
- the management of the managed core servers at the yks datacentre
- the management of the solution element sited at the client site
- management of the backup and restore processes for the managed core servers
- responsibility for print management and distribution
- standard batch service
- client specific batch service
- on-line service provision
- ad hoc batch processes including savings and lending rate changes and year ends
- interface to client retained systems
- distribution of releases and implementations of new versions of the software
- maintained and disaster recovery site for the full managed service and a pre-production environment, providing the client with a controlled test environment for acceptance of changes by the client prior to implementation in the live environment. It will also be available on an ongoing basis for the client to test new releases of the system.
- links to third party gateways such as BACS, CHAPS, credit scoring, post office address file and electoral roll
- Hardware
- Software
- Operations
- Technical support
- Network management
- Service level management with each client
- Help desk
- Software control and distribution
- Change Management and Configuration Management