managed service
Software Control and Distribution
yks will control the issue of software, which will be pre-tested in the YBS environment. All releases will then be made available in the User Acceptance Test (UAT) environment for users to complete final testing and sign off for release.
As part of the service yks will normally:
- Provide release notes for each version
- Clarify the interdependencies of the branch and core applications software
- Agree with the clients the test and implementation plan
- Provide user guides where new or changed functionality is required
- Support emergency changes - processes are in place to manage changes that are required urgently to remedy severe or high priority problems
- Hardware
- Software
- Operations
- Technical support
- Network management
- Service level management with each client
- Help desk
- Software control and distribution
- Change Management and Configuration Management