managed service
Service level management with each client
The service level management includes:
- The creation of a Service Catalogue
- Identifying Service Level Requirements
- Regular reviews of support services
- Monitoring, reviewing and reporting service performance, capacity usage and availability.
yks will undertake the completion of an agreed Service Level Agreement which will include:
- Service hours
- Availability
- Agreed workload and throughput
- User support levels
- Contingency/Business Recovery
- Security
- fault recording, diagnostic analysis and fixes
- support on enhancement to the core software
- provision of service desk support for the normal support hours
- provision of second and third line support
- Hardware
- Software
- Operations
- Technical support
- Network management
- Service level management with each client
- Help desk
- Software control and distribution
- Change Management and Configuration Management