managed service
Change Management and Configuration Management
As changes are part of developing the business system, yks have adopted a change management process to ensure that these are evaluated and controlled. Change may take place for various reasons:
- To resolve issues raised by the Help Desk
- To respond to user dissatisfaction
- To introduce new technology or operating system upgrades
- To upgrade existing components
- To respond to changed business requirements
- To respond to new or changed legislation
- To introduce a new service
- Hardware
- Software
- Operations
- Technical support
- Network management
- Service level management with each client
- Help desk
- Software control and distribution
- Change Management and Configuration Management