description of functionality
Savings existing account processing
This is a complete savings process for existing savings accounts and deals directly with the customer to handle events that may occur during the life of the savings account.
Some key features of the savings process include:-
- Product rules can be set to implement the design of the product. The system can administer a range of different types of products, including pass book and ATM card based products.
- ISAs, regular savers, and bond type accounts.
- Account periods can be set to run from a chosen date and be a chosen length.
- Processes support direct debits, standing orders, bill payments and the ability to receive or send regular or one off payments either between accounts or within the system or to the bank payment systems.
- Interest and tax rate changes can be forward dated, and can be run against all accounts or for specific products.
- An events and diary processing system allows system users to keep track case by case of tasks that require action or chasing.
- A communications system supports the recording of all incoming and outgoing customer communications, and includes the generation of standard and tailored letters.
- Statement production on request or by periodic bulk production if required. The system supports the requirements of the Banking Code of Practice for statement information.
- The potential to connect to the ATM service through LINK. The ATM system provides facilities to:
- Deposit and withdraw money
- Enquire on Savings account balances
- Authorise Bill Payments/transfers
- Foreign customers who can do balance enquiries/cash withdrawals
- Allow PIN/card management.
- Mortgage sales system
- Mortgages
- Lending pre-completions
- Lending post-completions
- Savings
- Savings new account processing
- Savings existing account processing
- Financial accounting and balancing
- Banking
- Management information
- Contact Management
- Call Centre